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Policies & Procedures

Abusive Compliants Policy

This policy explains how abusive, persistent or vexatious complaints will be dealt with.

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Allotments Policy

This policy explains who is eligible to rent an allotment from the Town Council and how plots are allocated. It also gives details of allotment administration and the relationship between the Town Council and the Ferndown Allotments Association. Included alongside are the Allotments Terms of Reference.

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Attendance Policy

This policy is designed to promote efficient administration of meetings, avoid inquorate meetings and permit timely rescheduling of meetings where necessary. 

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Call Termination Policy

As a public body, Ferndown Town Council welcomes calls from the public. We have formulated a Call Termination Policy in order to ensure efficient use of our resources.

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Community Engagement Policy

This policy sets out :-

The role of community engagement and its importance.
How Ferndown Town Council engages the wider community and identifies the needs and aspirations of the community.
How the Town Council can improve community engagement.

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Complaints Procedure

This document explains how to make a complaint against the Town Council and how to make a complaint against a Councillor.

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Disability Discrimination Policy

The policy of the Council is based on the principle that - as far as possible - all disabled people will be accorded the same equality of treatment, dignity and respect as all other people.

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Equalities Policy

Sets out the Council's policy with regards to how it treats people. 

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Ferndown Ecology Project Terms of Reference

Provides a dedicated page for the promotion of ecological interests within the town and seeks to address the decline in protected species.

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Financial Regulations

These regulations govern the conduct of financial management of the Town Council.

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Freedom of Information Scheme

This document gives details of how information can be requested from the Town Council.

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Grants Policy

A policy setting out the Council's actions for eligibity for a grant.

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Gypsies, Travellers and Travelling Show People

This policy provides a framework to guide officers and Members in deciding how to deal with unauthorised Traveller encampments. It is also intended to explain to all interested parties the Council's position in relation to unauthorised encampments.

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Health and Safety Policy

The Council's adopted Health and Safety Policy.

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Insurance Plan

A copy of the Ferndown Town Council Insurance Plan with Zurich.

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Investment Strategy

This strategy establishes formal objectives, policies and practices and reporting arrangements for the effective management and control of the Council’s treasury management activities and the associated risks.

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Local Winter Maintenance Plan

What the Town Council does in cold weather.

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Petition Policy

This policy gives advice on how to submit a petition to the Town Council.

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Policy, Press and Media Relations Policy

The purpose of this policy is to define the roles and responsibilities within the Council for working with the media and deals with the day-to-day relationship between the Council and the media.

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Royal Funeral Protocol

 A protocol setting out the council's actions in the event of the death of a senior member of the Royal Family or Head of State.

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Safeguarding Policy

The Council recognises that we all have a responsibility to protect vulnerable people and have developed this safeguarding policy to ensure that effective practices are in place for all of the Council’s activities.

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Scrutiny Procedure

This document shows how delegated decisions taken by committees are scrutinised and how they may be re-considered by the full Town Council if necessary.

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Training and Development Policy

This policy sets out the procedure for training and developing Staff and Councillors. 

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Website Policy

This policy sets out how we manage our website.

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